ft888 Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the operator or applicable license jurisdiction — to register and use ft888. This is a strict requirement. Age verification checks may be carried out at registration or before your first withdrawal. If an account is found to belong to an underage user, it will be closed immediately and any deposited funds returned to their source.

ft888 requires identity and age verification before withdrawals can be processed. Pakistani users are typically asked to provide a valid CNIC (Computerised National Identity Card) — both sides — or a valid Pakistani passport. A selfie or liveness check image may also be required to confirm you are the document holder. In some cases, proof of address and source of funds documentation may be requested at higher transaction volumes.

Always upload documents through the secure HTTPS account portal — never send sensitive documents via email, SMS or WhatsApp.

No. ft888 operates a strict one account per person policy. Duplicate accounts — whether opened under the same or different details — are prohibited. If multiple accounts are detected, ft888 reserves the right to close all associated accounts, void any pending transactions and forfeit bonus balances. If you have accidentally created a duplicate account, contact support immediately to have the situation resolved.

To reset your password, click the 'Forgot Password?' link on the ft888 login page. Enter the email address associated with your account and you will receive a password reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further help, contact the ft888 support team via live chat.

Minimum deposit amounts at ft888 vary by payment method and are displayed in the cashier before you confirm a transaction. For Pakistani users, minimum deposits are typically expressed in PKR. Always check the current minimum for your chosen payment method in the cashier before initiating a deposit. Deposit amounts and limits may be adjusted by the operator at any time.

Withdrawal processing times at ft888 vary by payment method and are not guaranteed. Before any withdrawal can be processed, your account must be fully KYC-verified. Once approved, processing typically begins within one business day on ft888's side, but the time for funds to appear in your account depends on the payment method chosen. Cryptocurrency withdrawals are generally faster than bank transfer options.

As a general rule, ft888 processes withdrawals via the same payment method used for the most recent deposit. Withdrawals to third-party accounts — accounts not in your own name — are strictly prohibited. If your original deposit method is unavailable for withdrawal, alternative verified methods in your cashier will be offered. Contact ft888 support if you need guidance on your withdrawal options.

Common reasons for withdrawal delays include incomplete KYC verification, outstanding wagering requirements on bonus funds, a pending fraud or AML review, or delays on the payment provider's side. Log in to your ft888 account and check your account status and any notifications in the dashboard. If no reason is apparent, contact the ft888 support team via 24/7 live chat and they will investigate on your behalf.

Live in-play betting at ft888 allows you to place bets on events that are already underway. Odds update in real time as the match or event progresses. For example, during a PSL match you can bet on the next wicket, the run total in the next over, or the match winner at updated live odds. Markets may be temporarily suspended during key moments — such as wickets or the end of an over — while odds are recalculated.

ft888's casino section includes slots from leading international game studios, classic and modern table games such as roulette, blackjack and baccarat, and a live dealer casino where real dealers host games streamed from professional studios. Instant games and virtual sports are also part of the offering. The library is regularly updated with new titles. You can browse all available games after logging in to your ft888 account.

The ft888 live casino streams real dealers operating physical tables — cards, wheels and game equipment — directly to your device in high definition. You place bets through an on-screen interface and the results are determined by actual physical outcomes, not a software RNG. Live casino games include live baccarat, live roulette, live blackjack and game-show style formats. A stable internet connection is recommended for the best experience.

Yes. Slot games available on ft888 are supplied by licensed third-party game studios that use certified Random Number Generator (RNG) technology. Each spin outcome is independent and unpredictable — previous results have no bearing on future ones. Return-to-player (RTP) percentages provided by game studios are indicative averages over very large sample sizes and are not a guarantee of individual session results.

A wagering requirement is a multiplier that determines the total amount you must wager using bonus funds before any resulting balance becomes eligible for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before withdrawing bonus-derived winnings. Not all games contribute equally — slots typically contribute 100% while table games may contribute less or not at all.

No. Bonus funds and any winnings generated from bonus funds are not eligible for withdrawal until the applicable wagering requirement has been fully completed. If you request a withdrawal before meeting the wagering requirement, your bonus balance and any associated winnings will be forfeited. Real-money deposits not linked to a bonus may generally be withdrawn at any time subject to KYC completion and account standing.

Yes. All ft888 bonuses have an expiry period specified in their individual promotion terms. If the wagering requirement is not completed within the stated timeframe, the bonus balance and any associated winnings are forfeited automatically. Expiry periods vary by promotion — they may range from 7 days to 30 days or longer depending on the specific offer. Always check the expiry date when claiming a bonus.

ft888 provides a full suite of responsible gambling tools accessible through every account dashboard. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). Limits that reduce your exposure take effect immediately. Increases to limits are subject to a cooling-off delay. Self-exclusion cannot be reversed during the chosen period.

For a full explanation of each tool, visit our Responsible Gambling page.

To self-exclude, navigate to the Responsible Gambling section of your ft888 account dashboard and select the self-exclusion option. Choose your desired exclusion period — from 6 months up to permanent — and confirm. The exclusion takes effect immediately. Alternatively, contact the ft888 support team via 24/7 live chat or by email and a team member will apply the self-exclusion on your behalf without delay. Self-exclusion periods cannot be shortened once applied.